Refund policy

ThePhotoStick is far more than just a business for us. Photos are more than just files buried on a hard drive or smartphone. They're priceless memories people want to protect and access, sometimes years later. The founder, Mark Oman, decided to develop this product after he himself once lost precious photos from his special family vacation. This led to ThePhotoStick, which backs up image and video files to prevent permanent loss of priceless photo archives.

Mark wants you to love and cherish your memories forever, however, if you feel ThePhotoStick isn’t working for you within 30 days from the date of delivery, we’ll gladly take it back.

Before returning ThePhotoStick, we would love a chance to make sure our Customer Care team is able to troubleshoot and rectify any issues you might have. To receive support, please contact us https://www.thephotostick.com/pages/support.

If our agents are unable to help you resolve any issues, the Customer Care agent will progress to the return process for the purchaser. Please note that this website offers some very deep discounts on ThePhotoStick, so in the event you need to return ThePhotoStick, the purchaser bears all return shipping costs.

Please be advised that full refunds are issued only when all the product, including any free product you earned through your purchase, is returned. Partial returns will result in partial refunds.

Customer Service is open 24/7 and can be reached via live chat at thephotostick.com or by emailing support@thephotostick.com.

Customers can track orders by searching the tracking number provided in the shipping confirmation email.

Customers can start the returns process by contacting support via live chat on thephotostick.com or by emailing support@thephotostick.com

International Shipments: Some countries will halt packages in transit and require a customs charge be paid on imported goods. If your package does not arrive, it’s likely being held at your local mail service.